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PERFORMANCE CONSULTING

Understand the work. Improve performance.

Training isn't always the answer. We help organizations improve workplace performance through performance consulting, learning strategy, and instructional design - all focused on addressing the real causes of performance.



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The CHALLENGE

Performance problems don't always have training solutions.

When performance falls short, training is often the first solution organizations consider.


Sometimes it's the right solution.


Other times, people already know what to do. They are working around unclear expectations, inconsistent leadership, competing priorities, inefficient processes, or systems that make the right behaviour difficult.


When every performance problem is treated as a training problem, organizations risk investing in learning that never addresses the underlying cause. 


The first step isn't designing a solution. It's understanding the problem.

How We Work

Understand the Problem

Recommend the Right Approach

Recommend the Right Approach

We begin by understanding the work, the environment, and what's influencing performance before recommending any solution.

Recommend the Right Approach

Recommend the Right Approach

Recommend the Right Approach

Every solution is based on evidence. Sometimes the answer is learning. Other times, it's improving processes, leadership, or the work environment.

Support Better Performance

Recommend the Right Approach

Support Better Performance

Whether through learning performance support or operational improvements, we help organizations focus on the changes that will have the greatest impact.s

Experience You Can Trust

The Synapse Approach

Experience Behind the Work

Experience Behind the Work

Synapse Learning helps organizations improve workplace performance by understanding the factors influencing behaviour before recommending solutions. We bring together performance consulting, learning strategy, and instructional design to solve the right problem - not just the obvious one. 


We work with a trusted network of experienced professionals with expertise in eLearning development, graphic design, accessibility, facilitation, and quality assurance. We bring together the right expertise for each engagement, creating solutions tailored to each client's needs. 

Experience Behind the Work

Experience Behind the Work

Experience Behind the Work

Synapse Learning is built on more than 25 years of experience helping organizations improve performance across aviation, commercial transportation, mining, healthcare, financial services, and post-secondary education.


Founder Sharon Papish began her career in special education and educational psychology, building a strong foundation in how people learn and what influences behaviour. Today, she brings together learning strategy, instructional design, and performance consulting to help organizations understand what's influencing performance and determine the right path forward.

Let's Talk

Every organization faces performance challenges. The first step is to understand what influences performance before deciding how to address it.

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